Gaming on mbaji is meant to be fun — a way to relax, enjoy a few rounds, and maybe win something along the way. But we know that for some people, gaming can stop being fun and start causing problems. That's why mbaji takes responsible gaming seriously, not as a legal formality, but as a genuine commitment to every player on the platform.
This page explains the tools available to you, the warning signs to watch for, and how to get help if you need it. Everything here is free, confidential, and available to all mbaji players at any time.
All tools available free from your account dashboard or by contacting support.
Responsible gaming means playing within your means, staying in control of how much time and money you spend, and recognising when gaming is no longer something you're enjoying. It's not about telling you how to play — it's about making sure you always have the tools and information to make your own informed decisions.
At mbaji, responsible gaming is built into the platform from the ground up. Every account comes with access to limit-setting tools, session reminders, and self-exclusion options. These aren't buried in a settings menu — they're front and centre because we want you to use them.
The reality is that most people who play on mbaji do so without any problems. They set a budget, stick to it, enjoy the games, and move on with their day. But a small number of players can develop habits that cause real harm — financial stress, relationship problems, or mental health difficulties. Mbaji takes that seriously, and we're committed to doing our part to prevent it.
If you ever feel like gaming is getting out of hand, the most important thing to know is that help is available and there is no shame in asking for it. Contact mbaji support at any time and we will help you activate any of the tools on this page immediately.
You play for entertainment, not to recover losses. You set a budget before you start and stop when it's gone. Gaming doesn't affect your work, relationships, or sleep. You can take a break whenever you want without feeling anxious about it.
You've started spending more than you planned a few times. You sometimes think about gaming when you're doing other things. You've chased a loss once or twice. These aren't crisis signs, but they're worth paying attention to. Consider setting a deposit limit now.
Gaming is causing financial stress, arguments at home, or affecting your work. You feel unable to stop even when you want to. You're borrowing money to play or hiding your gaming from people close to you. Please contact mbaji support or activate self-exclusion today.
Every mbaji account comes with a full set of responsible gaming tools. They're free, instant to activate, and you don't need to explain yourself to use them.
Set a daily, weekly, or monthly cap on how much you can deposit into your mbaji account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Raising one requires a 7-day cooling period so you can't undo it in a moment of impulse.
Set a maximum session length so mbaji automatically logs you out after a set amount of time. You'll receive a reminder notification before your session ends. This is one of the simplest and most effective tools for keeping gaming in its proper place in your day.
Set a maximum amount you're willing to lose in a given period. When your losses reach that threshold, mbaji will prevent further play until the period resets. This tool is particularly useful if you find it hard to walk away after a losing streak.
Take a short break from mbaji — 24 hours, 48 hours, or up to 30 days. During a cooling-off period your account is suspended and you cannot log in or deposit. This is ideal if you feel like you need a reset without committing to a longer exclusion.
Request a self-exclusion of 6 months, 1 year, or 5 years. During self-exclusion your account is fully closed, all marketing communications are stopped, and you cannot re-register. This is a serious tool for players who recognise they need a longer break. Contact support to activate it immediately.
Review your full gaming history — deposits, withdrawals, session lengths, and game activity — directly from your account dashboard. Seeing the numbers in black and white is often the clearest way to understand your actual gaming habits and make informed decisions about your limits.
Setting responsible gaming limits on mbaji takes less than two minutes. Here's exactly how to do it. If you run into any difficulty, contact support and we'll walk you through it.
Go to mbaji.app and log in with your registered mobile number and password.
Tap your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" tab in your account settings. All limit tools are listed here in one place.
Select the tool you want — deposit limit, session limit, loss limit, or cooling-off — enter your preferred values, and confirm.
Restrictive limits (lowering a cap, activating a break) take effect the moment you confirm. You'll receive a confirmation message to your registered mobile number.
Problem gambling doesn't always look dramatic. It often starts small and builds gradually. The checklist below covers the most common warning signs. If several of these apply to you, it's worth taking action now rather than waiting.
You spend more money on gaming than you originally planned, regularly going over your self-set budget.
You chase losses — after losing, you keep playing to try to win the money back rather than stopping.
Gaming takes up a lot of your mental space — you think about it when you're at work, with family, or trying to sleep.
You've borrowed money, sold belongings, or used bill money to fund your gaming.
You hide your gaming activity from family members or lie about how much you've spent.
You feel irritable, anxious, or restless when you try to cut down or stop gaming.
Gaming has caused arguments at home, problems at work, or affected your physical or mental health.
If three or more of the above apply to you, please contact mbaji support to activate a cooling-off period or self-exclusion. You can also reach out to a trusted person in your life. Taking action early makes a real difference.
Responsible gaming at mbaji isn't just a page on the website. It's reflected in how the platform is designed, how our support team is trained, and how we handle every player interaction.
Mbaji verifies the age of every player at registration. No one under 18 is permitted to open an account or play on the platform. If we suspect an account belongs to a minor, we suspend it immediately pending verification.
Mbaji's system monitors for patterns that may indicate problem gambling — unusually long sessions, rapid deposit sequences, or significant loss streaks. When these patterns are detected, our team may reach out proactively to check in with the player.
Every member of mbaji's customer support team is trained to handle responsible gaming conversations with sensitivity and without judgment. If you reach out about a gaming concern, you'll be treated with respect and given practical help, not a scripted response.
Mbaji does not send promotional messages to players who have set responsible gaming limits, are in a cooling-off period, or have self-excluded. We also do not use high-pressure bonus tactics designed to encourage players to deposit more than they intended.
When you set a limit on mbaji, it is enforced immediately and automatically by the platform — not manually reviewed or subject to delays. There's no way to bypass a limit you've set, which is exactly the point. The system is designed to support your decisions, not undermine them.
Mbaji can display periodic reality check notifications during your session — reminders of how long you've been playing and how much you've spent. These gentle prompts help you stay aware of your activity without interrupting your experience unnecessarily.
Mbaji is committed to providing a gaming environment that is fair, transparent, and safe. Responsible gaming is a core part of that commitment. We believe that gaming should be an enjoyable leisure activity, and we take active steps to ensure it stays that way for every player on the platform.
This policy applies to all players registered on mbaji. It sets out the standards we hold ourselves to, the tools we provide, and the steps we take when we identify a player who may be experiencing difficulties with their gaming behaviour.
Mbaji is strictly for adults. You must be 18 years of age or older to register an account and play on the platform. By registering, you confirm that you meet this age requirement. Mbaji reserves the right to request proof of age at any time and to suspend accounts where age cannot be verified.
Players who are currently subject to a self-exclusion on mbaji or any other gaming platform are not permitted to register a new account. If you are aware that you have a gambling problem, we ask that you do not register on mbaji and instead seek support from a qualified organisation.
All responsible gaming tools on mbaji are available free of charge from your account settings. You do not need to provide a reason to use any of these tools. Mbaji staff will never try to discourage you from setting limits or taking a break — if anything, we encourage you to use these tools proactively, before you feel you need them.
Limits that restrict your activity — such as lowering a deposit cap or activating a cooling-off period — take effect immediately. Limits that increase your activity — such as raising a deposit cap — are subject to a mandatory 7-day waiting period. This delay is intentional and cannot be waived.
Self-exclusion is available to any mbaji player who feels they need a longer break from gaming. Self-exclusion periods are available for 6 months, 1 year, or 5 years. During self-exclusion, your account is fully closed, all marketing communications are stopped, and you cannot re-register on mbaji.
To request self-exclusion, contact mbaji support at [email protected] or via live chat. We will process your request immediately. If you attempt to re-register during a self-exclusion period, your new account will be closed and any deposits returned.
Mbaji takes additional steps to protect players who may be vulnerable, including those experiencing financial hardship, mental health difficulties, or addiction. Our support team is trained to identify signs of distress and to respond with care and appropriate action.
If a third party — such as a family member — contacts mbaji with a genuine concern about a player's gaming behaviour, we will take that concern seriously and investigate appropriately, subject to our privacy obligations to the account holder.
If you share a device with children or young people, we strongly recommend using device-level parental control software to prevent access to gaming websites. Mbaji cannot be held responsible for underage access that occurs as a result of a player sharing their login credentials or leaving their account logged in on a shared device.
If you believe a minor has accessed your mbaji account, contact support immediately. We will investigate and take appropriate action, including account suspension if necessary.
Mbaji encourages any player who is struggling with their gaming to seek professional support. Talking to someone who understands problem gambling can make a real difference. You don't have to be in crisis to reach out — early conversations are often the most effective.
If you are in Bangladesh and need support, please speak to a trusted family member, a doctor, or a mental health professional. Mbaji support can also provide guidance on next steps — contact us at [email protected] and we will do our best to help.
Mbaji does not offer bonuses or promotions that are designed to pressure players into depositing more than they are comfortable with. All bonus terms are clearly stated, and players are never required to accept a bonus. If you have set a deposit limit on your account, mbaji will not send you promotional offers that conflict with that limit.
Players who are in a cooling-off period or self-exclusion will not receive any marketing communications from mbaji for the duration of that period.
Need help right now? Contact mbaji support at [email protected] to activate a cooling-off period or self-exclusion immediately. No questions asked.