Help Centre

Mbaji FAQ — Your Questions Answered

Everything you need to know about your mbaji account, deposits, withdrawals, games, and more. If you can't find what you're looking for here, the support team is always available at [email protected].

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Can't find your answer? Email [email protected] or use live chat inside the mbaji app. We reply fast.

Quick Help

Most Common Topics

Jump straight to the topic you need. These are the areas mbaji players ask about most.

Account & Registration

How to create your mbaji account, verify your mobile number, update your profile, reset your password, and manage account security. Registration takes under a minute with just your phone number.

Deposits & Payments

mbaji accepts deposits via bKash, Nagad, and Rocket. All transactions are in BDT. Minimum deposit amounts, processing times, and what to do if a deposit doesn't show up in your balance.

Withdrawals

How to request a withdrawal, minimum and maximum limits, how long it takes to reach your bKash or Nagad account, and what to do if your withdrawal is delayed or rejected.

Games

Questions about Aviator, Fruit Shop, Dragon Hatch, Pool Rummy, Shade Dragon Fishing, Charge Buffalo, and Experience. How RNG works, minimum bets, demo mode, and game-specific rules.

App & Mobile

How to download and install the mbaji app on Android and iOS, troubleshoot login issues on mobile, enable push notifications, and get the best performance on your device.

Responsible Gaming

How to set deposit limits, session time reminders, and self-exclusion on mbaji. We take responsible gaming seriously — these tools are built into your account and easy to activate any time.

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Account Deposits Withdrawals Games App & Mobile Bonuses Security Responsible Gaming

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Email us at [email protected] — we reply within 10 minutes on average.

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Account & Registration

Go to the mbaji register page, enter your mobile number and choose a password. That's it — your account is active immediately. No email address, no ID upload required to get started. You can deposit and play within minutes of registering.

No. Each player is allowed one mbaji account only. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've lost access to your account, contact [email protected] to recover it.

On the login page, tap "Forgot Password" and enter your registered mobile number. You'll receive an OTP via SMS. Enter the OTP, set a new password, and you're back in. If you don't receive the OTP within two minutes, check that your number is correct and try again.

Log in to your mbaji account and go to Account Settings. You can update your display name and some profile details there. For changes to your registered mobile number, contact [email protected] directly — this requires identity verification for security reasons.

You must be 18 years or older to register and play on mbaji. This is a strict requirement. If we find that an account belongs to someone under 18, the account will be closed immediately and any balance will be returned to the payment source.
Deposits & Payments

mbaji currently accepts deposits via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees — what you send is exactly what lands in your mbaji balance.

The minimum deposit on mbaji is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. We recommend starting with a small deposit to get familiar with the platform before increasing your stakes.

Deposits via bKash, Nagad, and Rocket are processed instantly. Your mbaji balance updates within seconds of a successful payment. If your deposit hasn't appeared after five minutes, check that the transaction was completed on your mobile banking app, then contact [email protected] with the transaction reference number.

First, wait five minutes — occasionally there's a short processing delay. If the balance still hasn't updated, take a screenshot of the transaction confirmation from your bKash or Nagad app and email it to [email protected]. Include your mbaji username and the transaction ID. Our team will investigate and credit your account manually if the payment is confirmed.
Withdrawals

Log in to your mbaji account, go to the Withdrawal section, enter the amount you want to withdraw, select your preferred method (bKash or Nagad), and confirm. Make sure the mobile number linked to your payment account matches the one registered on mbaji. Most withdrawals process within minutes.

The minimum withdrawal on mbaji is ৳200. This applies to all payment methods including bKash and Nagad. There is no fee charged by mbaji on withdrawals, though your mobile banking provider may apply their standard transaction charges.

Most mbaji withdrawals reach your bKash or Nagad account within 5 to 15 minutes. During peak hours — typically 8pm to midnight BST — it may take up to 30 minutes. If your withdrawal hasn't arrived after one hour, contact [email protected] with your withdrawal reference number.

Withdrawals can be rejected for a few reasons: the mobile number on your mbaji account doesn't match your bKash/Nagad number, your account has an active bonus with wagering requirements not yet met, or there's a security hold on your account. Check your account notifications for the specific reason, or email [email protected] for clarification.
Games

mbaji currently offers seven games: Aviator (crash), Fruit Shop (slot), Dragon Hatch (arcade), Pool Rummy (card), Shade Dragon Fishing (fishing), Charge Buffalo (slot), and Experience (arcade). All games run in BDT and are available 24/7.

Yes. Every mbaji game uses a certified Random Number Generator (RNG) to determine outcomes. The RNG produces statistically random results that cannot be predicted, manipulated, or influenced by the platform or other players. The RNG is independently verified. Every spin, round, and card draw is a fresh, independent event.

Yes. Most mbaji games have a demo mode that lets you play with virtual credits at no cost. It's a great way to understand the mechanics, paytable, and bonus features before you put real money on the line. Switch to real money mode any time from within the game interface.

Minimum bets vary by game. Slots like Fruit Shop and Charge Buffalo start from ৳5 per spin. Crash games like Aviator start from ৳10 per round. Card games like Pool Rummy start from ৳20 per hand. Fishing and arcade games typically start from ৳10. All amounts are in Bangladeshi Taka.

If your connection drops during a game round, mbaji's system records the round state server-side. When you reconnect, the round result will be applied automatically. If you believe a disconnection caused an incorrect outcome, contact [email protected] with the game name, approximate time, and your username. We can review the server logs.
App & Mobile

Visit the mbaji app page on your mobile browser and follow the download instructions for Android or iOS. The app is not listed on the Google Play Store or Apple App Store — you download it directly from the mbaji website. Make sure to allow installation from unknown sources on Android before installing.

Yes. The mbaji app is the official application from mbaji.app. Only download it from the official app page — never from third-party sites or links shared in messaging apps. The app does not request unnecessary permissions and does not collect data beyond what's needed to run your account.

Try these steps in order: clear the app cache in your phone settings, uninstall and reinstall the latest version from the app page, make sure your device has at least 1GB of free storage, and check that your internet connection is stable. If the issue persists, email [email protected] with your device model and Android/iOS version.

Yes. All mbaji games and account features work in the mobile browser on Android and iOS. You don't need to download the app to play. That said, the app offers faster load times, biometric login, and push notifications for bonuses — so it's worth installing if you play regularly.
Bonuses & Promotions

mbaji runs regular promotions including welcome bonuses for new players, free spins on Fruit Shop and Charge Buffalo, cashback on Aviator losses, and reload bonuses for existing players. App users receive push notifications when new promotions go live. Check the promotions section in your account for current offers.

Wagering requirements mean you need to bet a certain amount before bonus winnings can be withdrawn. For example, a ৳500 bonus with a 10× wagering requirement means you need to place ৳5,000 in total bets before withdrawing. Each bonus has its own terms — always read the promotion details before claiming.

First, check that you met all the conditions to qualify — some bonuses require a minimum deposit amount or a specific payment method. If you're sure you qualified and the bonus still hasn't appeared after 30 minutes, email [email protected] with the promotion name and your deposit details. We'll check and apply it manually if eligible.
Security

Yes. mbaji uses SSL encryption on all pages and transactions. Your personal data is stored securely and never shared with third parties for marketing purposes. Payment transactions go through the secure infrastructure of bKash, Nagad, and Rocket — mbaji never stores your mobile banking PIN or credentials. For full details, read the Privacy Policy.

Change your password immediately from the account settings page. Then email [email protected] to report the suspected unauthorised access. Our security team will review recent login activity on your account and can temporarily lock it while the investigation is ongoing. Never share your mbaji password with anyone.
Responsible Gaming

Log in to your mbaji account, go to Account Settings, and find the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — decreasing it takes effect right away.

Yes. mbaji offers a self-exclusion feature that lets you pause your account for a set period — 24 hours, 7 days, 30 days, or longer. During self-exclusion, you cannot log in, deposit, or play. Your account and balance are preserved. To activate self-exclusion, go to Account Settings or email [email protected]. For more information, visit the Responsible Gaming page.

Email [email protected] from your registered email or include your registered mobile number in the message, and request permanent account closure. Any remaining balance will be returned to your registered bKash or Nagad account before the account is closed. Account closure is irreversible — you will need to register a new account if you want to play again in the future.
Contact Support

Still Need Help?

If your question isn't covered in the mbaji FAQ above, the support team is ready to help. Pick the channel that works best for you.

Email Support

Send your question to our support team and get a detailed reply. Most emails are answered within 10 minutes during operating hours.

[email protected]

Live Chat

The fastest way to get help. Live chat is available inside the mbaji app and on the website. Average response time is under 3 minutes.

Open in App
Support Hours

The mbaji support team is available 24 hours a day, 7 days a week — including public holidays. No matter when you play, help is always available.

24 / 7 / 365

New to Mbaji?

Register and Start Playing Today

Create your free mbaji account in under a minute. Deposit in BDT via bKash or Nagad and get instant access to Aviator, Fruit Shop, Dragon Hatch, Pool Rummy, and more. All games, all on your phone, all in Bangladeshi Taka.

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